- Supports open
disclosure by its members that occurs in accordance with the National Open
- Supports members who are undertaking or wish to
undertake an open disclosure process with patients and will provide advice,
information and support in what can be a stressful and difficult time.
- Encourages members to seek early advice and support during this process.
- Believes that for open disclosure to be effective appropriate
education and training of health care practitioners is essential.
- Provides education and training to members who wish to participate in open
- Supports members providing apologies to patients who have
suffered an adverse outcome from treatment.
policies of insurance provide that an insured person must not make any
admission in relation to any claim, complaint or matter covered by the policy
without Avant’s prior written consent, the policies do not prevent health care
practitioners expressing sincere regret for what has happened.
Avant believes that a sincere apology or expression of regret for what has
happened, which acknowledges any distress that the patient is suffering and
which provides information as to what occurred, what future treatment may be
required and where appropriate what steps are being taken to further clarify
the circumstances of the incident, assists health care practitioners and their
patients to maintain their therapeutic relationships.
position, in accordance with the National Open Disclosure Standard, is that an
apology is not intended to be and should not be seen as an admission of
liability or a statement casting blame on some other person or organisation.
Accordingly, Avant will support members who undertake open
disclosure in accordance with the National Open Disclosure Standard in dealing
with a claim or complaint that might arise from the adverse outcome, subject to
the terms of the member’s policy of insurance.
supports the introduction of nationally consistent laws protecting apologies,
and discussions that occur within an open disclosure process from use in any
legal proceeding, including civil or disciplinary proceedings or complaint
processes, as Avant believes such laws will facilitate the implementation of
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