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Managing differences: care and compliance
This factsheet reviews your options and responsibilities when you have a patient who does not accept your advice or refuses to follow your recommended treatment.
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Featured collections
Medicare
Patient care
Workplace & employment
COVID-19: Frequently Asked Questions (FAQs)
As the COVID-19 situation evolves and more information comes to hand we will update this page with further medico-legal advice for members.
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Featured collections
Workplace & employment
Planning for Retirement: all you need to know
For doctors retiring involves considering many elements of a business built up over many years in practice. These are some of the factors to contemplate when planning for a smooth transition to retire...
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Managing patient incidents
Factsheets
Anaesthetic dental damage
A common call received from anaesthetists by our medico-legal advisers is when a patient complains of dental damage often the loss of or damage to a tooth during surgery. A recent analysis of our anae...
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Reacting to online feedback
The information in this article has been updated. Please read the updated article.
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Consent
Factsheets
Capacity: the essentials
Capacity refers to a person s ability to make a decision for themselves including about their healthcare. A patient must have capacity before they can provide a valid consent. This factsheet outlines ...
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Claims insights
Prescribing
Opioid prescribing-related claims
What are the main issues driving member opioid prescribing-related claims? Find out the underlying themes across all specialties and insights to reduce your risk of these types of claims in our analys...
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Factsheets
Medical records
Medical records - the essentials
The requirements for medical records include clinical guidelines and legal responsibilities. They are also a key communication tool important evidence of the care you have given for colleagues to Medi...
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Factsheets
Patient care
Practising professionally
Medical certificates and your responsibilities
Completing a medical certificate for a patient may be a common process however it comes with particular responsibilities. This is not only the clinical responsibilities but ethical and legal requireme...
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Consent
Factsheets
Patient communication
Managing patient expectations
It is important to identify what a patient expects from an appointment or procedure. These expectations may be realistic and achievable or unrealistic and need addressing. This factsheet explores how ...
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