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Digital healthManaging patient incidentsFactsheets
Responding to negative feedback online Posting reviews about businesses or services on online ratings sites is increasingly common consumer behavior. Patients are also going to these sites to express satisfaction or dissatisfaction with th...
FactsheetsMedical recordsMedicare
Medicare compliance The Department of Health continues to focus on Medicare Benefits Scheme (MBS) compliance. This means that it is increasingly likely that your MBS practices will come under scrutiny at some stage. Whil...
FactsheetsMedicare
Medicare FAQs Not sure what to do when you are contacted by Medicare or the Department of Health? Our medico-legal experts have created a guide for doctors including FAQs and a suite of resources.
Managing patient incidentsFactsheetsPatient care
Breast implant recall tip sheet for practitioners Tips to help practitioners respond to patient questions about the TGA s suspension of some devices in October 2019 due to the risk of breast implant-associated anaplastic large cell lymphoma (BIA-ALCL...
FactsheetsPatient communication
Breaking bad news to patients Advising a patient of a serious diagnosis or poor prognosis is an unavoidable part of a medical practitioner s job. Doing this part of your job well is an important aspect of patient care.
FactsheetsMedical recordsPrivacy & confidentiality
Children's care and separated parents When caring for a child whose parents are separated the best interests of the child are always paramount which can be difficult when the parents don t agree what that involves. In this factsheet we of...
ConsentFactsheetsPatient communication
Managing patient expectations It is important to identify what a patient expects from an appointment or procedure. These expectations may be realistic and achievable or unrealistic and need addressing. This factsheet explores how ...
FactsheetsPatient carePractising professionally
Medical certificates and your responsibilities Completing a medical certificate for a patient may be a common process however it comes with particular responsibilities. This is not only the clinical responsibilities but ethical and legal requireme...
FactsheetsMedical records
Medical records - the essentials The requirements for medical records include clinical guidelines and legal responsibilities. They are also a key communication tool important evidence of the care you have given for colleagues to Medi...
ConsentFactsheets
Capacity: the essentials Capacity refers to a person s ability to make a decision for themselves including about their healthcare. A patient must have capacity before they can provide a valid consent. This factsheet outlines ...
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