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Patient communicationVideos

How to break bad news Breaking bad news to patients is one of the most difficult tasks facing doctors. Learn how to develop your communication skills to manage this difficult situation.

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Courts & reportsVideos

Receiving a complaint from AHPRA The first you may know of a patient complaint is when you receive a letter from either AHPRA or a health complaints entity. In this 5 minute video Lauren Antonini Solicitor at Avant outlines what you ...

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Courts & reportsVideos

Writing a medico-legal report When asked to provide a medico-legal report you are usually providing information to be used in possible court proceedings. We outline crucial elements to consider and the practical steps needed to re...

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Medical recordsVideos

Managing requests for medical records You may receive requests from a third party for a patient s medical records. This video will advise you about your clinical and legal responsibilities.

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Managing patient incidentsVideos

Open disclosure: How to say sorry During your career you may need to discuss an adverse event with a patient. This video will explain your clinical and legal responsibilities in relation to open disclosure.

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ConsentVideos

Gaining patient consent Gaining patient consent can be challenging but represents an important opportunity to ensure your patient understands the benefits and risks of a procedure. In this 5 minute video Kim Bowers a Senior ...

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Patient communicationVideos

Humanising your practice Dr Gawande talks to Avant s Senior Medical Officer Dr Penny Browne about suggestions on humanising your practice.

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Digital healthVideos

My experience with telehealth – Bridget Clancy In this 20min video Dr Bridget Clancy an ENT and Head and Neck surgeon in rural Victoria discusses her experiences of telehealth with Rocky Ruperto from Avant

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Digital healthVideos

My experience with telehealth – Penny Browne In this 15min video Dr Penny Browne GP and Avant CMO discusses her experiences of telehealth with Rocky Ruperto from Avant

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Digital healthVideos

My experience with telehealth – Amandeep Hansra In this 20min video Dr Amandeep Hansra a GP discusses her experiences of telehealth with Rocky Ruperto from Avant

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NSW State Office - Level 6, Darling Park 3, 201 Sussex Street, Sydney NSW 2000 | PO Box 746 Queen Victoria Building NSW 1230
Telephone 02 9260 9000 | Facsimile 02 9261 2921 | FAQS

IMPORTANT: Professional indemnity insurance and the Practice Medical Indemnity Policy available from Avant Mutual Group Limited ABN 58 123 154 898 (Avant Mutual) are issued by Avant Insurance Limited, ABN 82 003 707 471, AFSL 238 765 (Avant). Avant Cyber Insurance cover is available up to 20/03/2022 to eligible Avant Practice Medical Indemnity Policy holders under a Group Policy between Liberty Mutual Insurance Company, ABN 61 086 083 605 (Liberty) and Avant. The information provided here is general advice only. Private health insurance products are issued by The Doctors’ Health Fund Pty Limited, ABN 68 001 417 527, a member of the Avant Mutual Group. Avant arranges Avant Business Insurance as agent of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234 708 (Allianz) and may receive a commission on each policy arranged. Avant Travel Cover is available under a Group Policy between QBE Insurance (Australia) Limited, ABN 78 003 191 035, AFSL 239 545 (QBE) and Avant Mutual. Avant Travel Cover is underwritten by QBE and Avant may receive a benefit for arranging cover.

Any advice here is general advice only and does not consider your objectives, financial situation or needs. You should consider whether the product is appropriate for you and the Product Disclosure Statement for the relevant product, available by contacting us on 1800 128 268, before deciding to purchase or continuing to hold a policy or plan. Information on this site does not constitute legal or professional advice, and is current as at the date of initial publication.

This information is not comprehensive and does not constitute legal or medical advice. You should seek legal or other professional advice before relying on any content, and practise proper clinical decision making with regard to the individual circumstances. Persons implementing any recommendations contained in this information must exercise their own independent skill or judgement or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant is not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published.