Having tough conversations at work

Rewatch our expert-led webinar on 'Having tough conversations at work'.

Whether you're a team leader, manager, or HR professional, knowing how to approach and navigate tough conversations in the workplace with confidence is something every people leader needs in their toolkit. 

In this session you’ll learn: 

• When and how to start the conversation – recognising the signs that a conversation can't wait any longer, and how to approach it in a way that sets you up for a productive outcome. 
• What to say and how to say it – practical language and frameworks to help you communicate clearly, calmly, and with confidence, even when emotions are running high. 
• How to manage reactions in the room – understanding how people respond to difficult feedback and how to keep the conversation on track when things get tense. 
• Documentation and follow-through – knowing what to record, what to act on, and how to follow up so the conversation actually leads to change. 
• When a tough conversation becomes an HR or legal matter – understanding where the line is and how to protect yourself and your organisation when things escalate. 

If you have any questions, or would like more information about how we can assist you or your practice, please call 1800 867 113, or to organise a confidential discussion at a time that suits you, please click here