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Avant Watermark

12 June 2024

Factsheet

Disruptive behaviour in the workplace

Some doctors behave in a disruptive manner. It’s important to discourage and address disruptive behaviour by having systems in place.

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Female GP talking to patient while sitting at a desk

12 June 2024

Members Only
Course

Patient complaints - cascading consequences

In this medico-legal webinar, Avant experts take you through a series of escalating patient concerns that could have been avoided. Using insights from patients and other research, we'll help you understand what a patient really wants when they complain to a doctor or practice, and how this may affect whether or not they make a regulatory complaint.

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Avant Watermark

09 June 2024

Members Only
Course

Patient complaints – cascading consequences – post measuring outcomes activity

This is an optional post Measuring Outcomes activity for doctors who have completed Activity 863661 (eLearning – Patient complaints – cascading consequences). In this activity you will use the knowledge covered in the Webinar to appropriately manage and safely resolve direct patient complaints.

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blocks with different advertising key words

22 May 2024

Factsheet

Advertising guidelines when promoting your practice

Understand your responsibilities when advertising to avoid a possible hefty fine. Advertising includes your website, social media and your letterhead.

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Avant Watermark

19 May 2024

Webinar

FY24 'Get prepped for tax time' webinar

Our ‘Get prepped for tax time’ webinar aims to assist you in navigating this pivotal period and help you unlock the full potential of EOFY benefits. A recording of the webinar is available for those who missed it or would like to rewatch.

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Filing room of medical records

12 May 2024

Factsheet

Privacy: the essentials

This factsheet provides an overview of your obligations under privacy legislation to protect confidential patient information. Privacy law is complex. If you have any queries about your obligations and how privacy laws apply in your practice, contact us for advice.

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man rubbing eyes sitting at desk

09 May 2024

Claims insights

Claims insights: regulatory complaints

Learn about how likely it is for medical practitioners and practices to receive a regulatory complaint.

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Woman frowning at computer

09 May 2024

Factsheet

Dealing with a regulatory complaint

Receiving a regulatory complaint is confronting and stressful. In this factsheet we explore the process and your response.

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