Smarter Practice podcast
Join Anna-Maria Gibb, Customer and Industry Engagement Manager at PracticeHub, as she explores key issues shaping Australian GP and specialist practices with guests from the healthcare and legal world.
Episode 1: Complaints management
Joining Anna-Maria is Annabel Herron, a registered nurse and highly experienced risk adviser with Avant's Member Advisory Services.
They look at data about complaints in Australian practices and real-life scenarios you can probably relate to. They also provide some ideas to take away and consider implementing in your practice.
Episode 2: Risk and incident management
Risk and incident management has become an increasingly important part of a practice manager's role, not only from a compliance perspective, but also to drive quality improvements.
Joining Anna-Maria is Angela Mason-Lynch, a risk adviser with Avant's Member Advisory Services. Angela has extensive experience in practice management and was an accreditation surveyor.
Episode 3: Marketing for healthcare practices
Anna-Maria is joined by Karen Castle, Risk Adviser at Avant, to explore how healthcare practices can market their services effectively while staying compliant.
They explore key healthcare regulations and advertising guidelines, discuss real-life examples of marketing in practice and share practical tips that may be helpful in your practice.
Episode 4: Managing staff performance
Anna-Maria is joined by Savanna Russo, Senior Associate of Employment and Workplace Law at Avant Law*, to explore the legislation, regulations and processes that are essential for managing staff performance in Australian healthcare practices.
They discuss the difference between employee performance and conduct, how to effectively manage both within the scope of legal frameworks, as well as real-life scenarios and practical tips you can consider implementing in your practice.
Want to enhance your practice?
Feel free to chat with one of our friendly Practice Advisers on 1800 010 236 to learn how Avant Practice Solutions can help.
*Legal services are provided by Avant Law Pty Ltd (ACN 136 429 153) (Avant Law). Liability limited by a scheme approved under Professional Standards Legislation. Legal practitioners employed by Avant Law are members of the scheme.
The information in this publication does not constitute legal, financial or other professional advice and should not be relied upon as such. It is intended only to provide a summary and general overview on matters of interest and it is not intended to be comprehensive. Persons implementing any recommendations contained in this publication must exercise their own independent skill or judgment and seek appropriate professional advice relevant to their own particular circumstances. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant Practice Solutions, Avant Law and their related entities are not responsible to any person for any loss suffered in connection with the use of this information. Information is only current at the date initially published. © Avant Mutual Group Limited 2025.
