Become an AI-enabled practice with Xaida
Xaida is your 24/7 AI medical receptionist that takes patient calls and books appointments directly into Best Practice.
- Built for Australian healthcare, backed by Avant's expertise
- Medical-grade security and privacy protection
- Developed using insights from thousands of patient calls
- Helps increase call capacity without hiring more staff
- Available for Best Practice users.
Trust and compliance baked in
Medical-grade security, Cyber Gold certification and compliance with the Australian Privacy Principles.
100% Australian data residency
All data stored and processed in Australia. Never offshore.
RACGP-compliant patient identification
Verifies three identifiers to keep your records accurate.
Expert support to get you started
A dedicated onboarding team guides you through setup and ongoing success.
Cost-effective
The benefits of an always-on receptionist without the cost and complexity of hiring more staff.
Listen to Xaida in action
24/7 AI-powered call handling
Never miss a call again. Xaida answers consistently and professionally, day or night.
Real-time appointment booking
Connects to Best Practice so patients book on the spot, reducing delays.
Intelligent call routing
Escalates complex or sensitive enquiries to your team for a human touch.
Privacy-first design
Accesses only booking-related data, never patient medical records.
Tailored to your practice
Reflects your hours, providers, appointment types and FAQs, so Xaida sounds like part of your team.
Built on medical standards
Aligns with RACGP Standards and other healthcare frameworks for general practices.
Responsive, professional call handling makes patients feel supported and valued.
Frees your team from repetitive calls to focus on higher-value, patient-facing work.
More answered calls mean fewer missed opportunities to care for your patients.
Designed with Australian regulations in mind, so you stay focused on care.
The information on this webpage does not constitute legal, financial or other professional advice and should not be relied upon as such. It is intended only to provide a summary and general overview on matters of interest and it is not intended to be comprehensive. Persons implementing any recommendations contained on this webpage must exercise their own independent skill or judgment and seek appropriate professional advice relevant to their own particular circumstances. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant Practice Solutions and its related entities are not responsible to any person for any loss suffered in connection with the use of this information. Information is only current at the date initially published.