Resources
Relevant resources for practice owners or managers
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Search Results
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02 July 2024
Claims insights: plastic, reconstructive and cosmetic surgeons
Find out the underlying themes and insights from our analysis to reduce your risk of claims and complaints.
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16 June 2024
Meet the Team: Jess Hall, Head of Virtual Administration Services at Avant Practice Solutions
Get to know Jess Hall, our passionate customer service expert and the Head of Virtual Administration Services.
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12 June 2024
Disruptive behaviour in the workplace
Some doctors behave in a disruptive manner. It’s important to discourage and address disruptive behaviour by having systems in place.
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09 June 2024
Meet the team: Brittany Egan, Virtual Administration Manager at Avant Practice Solutions
Get to know Brittany Egan, our superstar Virtual Administration Manager
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06 June 2024
Meet the team: Breana McGee, Medical Receptionist at Avant Practice Solutions
Get to know Breana McGee, a solution-focused Medical Receptionist in the Virtual Administration and Reception Services (VARS) team.
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26 May 2024
Keeping calm: how to manage confronting situations
Tips for medical staff and managers on how to manage confrontational situations with patients, including de-escalation techniques and setting boundaries.
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22 May 2024
Advertising guidelines when promoting your practice
Understand your responsibilities when advertising to avoid a possible hefty fine. Advertising includes your website, social media and your letterhead.
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