Medico-legal notification & assistance

The Avant team are here to support you throughout the process of dealing with a medico-legal incident, such as a claim or complaint.

If it’s possible a medico-legal incident might or will lead to a claim on your indemnity policy, you must notify us as soon as possible.

If you require medico-legal advice, you can contact the Medico-legal Advisory Service team.

Medico-legal notification

Examples of medico-legal notifications that could lead to a claim on your indemnity policy, include:

  • Informal patient complaints
  • Events that may lead to a formal complaint or claim
  • Complaints to an official body (e.g. Ahpra, Health complaints body, hospital)
  • Claims for compensation
  • Employment issues and training disputes
  • Coronial matters
  • Medicare issues
Notify us

Medico-legal Advisory Service

If you require medico-legal assistance, call the Medico-legal Advisory Service team on 1800 128 268 during regular business hours (8.30am - 5:00pm in each state and territory). For urgent enquiries, you can call after hours and on weekends.

Please note depending on the nature of your enquiry, you may need to submit a medico-legal notification to us in writing.

Call 1800 128 268
Adverse events and complaints

You must notify us if a patient suffers a complication from treatment or if it appears an incident (an act, error or omission relating to the providing healthcare) may lead to a claim or complaint against you.

A notification by itself has no adverse impact on your claims history.

If you wish to discuss your notification, contact us on 1800 128 268 to speak to the Medico-legal Advisory Service team.

Further information:

You must notify us as soon as possible if you receive notice of any civil or criminal action against you or a formal complaint from an official body (e.g. Ahpra, health complaints body, hospital).

  • Check the time the response is due.
  • Please arrange to obtain copies of relevant medical records relating to your notification.
  • Please do not respond to any lawyer until you have obtained advice from us.
  • If a response is required, start preparing a draft, but do not let this delay you in contacting us.

If you wish to discuss your notification contact us on 1800 128 268 to speak to the Medico-legal Advisory Service team.

Further information:

Please notify us as soon as possible if you receive notice of any civil or criminal action against you.

Please obtain copies of relevant medical records relating to your notification.

Please do not respond to any lawyer until you have obtained advice from us.

If you wish to discuss your notification, contact us on 1800 128 268 to speak to the Medico-legal Advisory Service team.

Further information:

If you are unable to complete the Medico-legal notification online, you can download a hardcopy of the Medico-legal notification here.

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NSW State Office AddressLevel 6, Darling Park 3, 201 Sussex Street, Sydney NSW 2000
Telephone 02 9260 9000 | Facsimile 02 9261 2921

Mailing addressPO Box 746 Queen Victoria Building NSW 1230

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In the spirit of reconciliation, Avant acknowledges the Traditional Custodians of Country throughout Australia, and their connections to land, sea and community. As a national organisation, we pay our respects to Elders past and present, of the lands on which we gather and work, and extend that respect to all Aboriginal and Torres Strait Islander peoples.

IMPORTANT: Professional indemnity insurance and the Practice Medical Indemnity Policy available from Avant Mutual Group Limited ABN 58 123 154 898 (Avant Mutual) are issued by Avant Insurance Limited, ABN 82 003 707 471, AFSL 238 765 (Avant). Avant Cyber Insurance cover is available to eligible Avant Practice Medical Indemnity Policy holders up to the cessation of their policy and is provided under a Group Policy between Liberty Mutual Insurance Company ABN 61 086 083 605 (Liberty) and Avant. Private health insurance products are issued by The Doctors’ Health Fund Pty Limited, ABN 68 001 417 527, a member of the Avant Mutual Group. Avant arranges Avant Business Insurance as agent of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234 708 (Allianz) and may receive a commission on each policy arranged. Avant Travel Cover is available under a Group Policy between QBE Insurance (Australia) Limited, ABN 78 003 191 035, AFSL 239 545 (QBE) and Avant Mutual. Avant Travel Cover is underwritten by QBE and Avant may receive a benefit for arranging cover. Avant Finance is a registered business name of Avant Doctors’ Finance Pty Ltd (ACN 637 769 361) and licensed to Avant Doctors’ Finance Brokers Pty Ltd (ABN 75 640 406 784). Avant Doctors’ Finance Brokers Pty Ltd is a wholly owned subsidiary of Avant Doctors’ Finance Pty Ltd. Loan products may be provided by Avant Doctors’ Finance Pty Ltd or arranged by Avant Doctors’ Finance Brokers Pty Ltd. Credit services or assistance to which the National Credit Code applies are provided by Avant Doctors’ Finance Brokers Pty Ltd as authorised Credit Representative (Credit Representative Number 523242) for LMG Broker Services Pty Ltd ACN 632 405 504 Australian Credit Licence 517192. Legal services are provided by Avant Law Pty Ltd ABN 63 136 429 153 (Avant Law). Liability limited by a scheme approved under Professional Standards Legislation. Legal practitioners employed by Avant Law are members of the scheme.


The information provided on this website is general advice only and has been prepared without taking into account your objectives, financial situation and needs. You should consider these, having regard to the appropriateness of the advice before deciding to purchase or continue to hold these products. For full details including the terms, conditions, and exclusions that apply, please read and consider the relevant Product Disclosure Statement or policy wording and Target Market Determination (TMD) which are available on this website or by contacting us on 1800 128 268. Information on this site does not constitute legal or professional advice, and is current as at the date of initial publication.