Request an indicative quote for your practitioner indemnity insurance before 30 June

The Avant team are here to support you throughout the process of dealing with an incident, such as a claim or complaint. To make a medico-legal notification or request assistance, complete the notification form. If you require medico-legal advice, you can contact the Medico-legal Advisory Service team.

Adverse events and complaints

You should notify us if a patient suffers a complication from treatment, or if it appears that an incident (an act, error or omission in relation to providing healthcare) may lead to a claim or complaint against you.

By itself, a notification has no adverse impact on your claims history.

If you wish to discuss the matter, please contact Avant on 1800 128 268 to speak to our Medico-legal Advisory Service.

Further information:

You should notify us as soon as possible if you receive notice of any civil or criminal action against you, or a formal complaint from an official body (e.g. Ahpra, health complaints body, hospital).

  • Check the time the response is due.
  • Please arrange to obtain copies of relevant medical records relating to the matter.
  • Please do not respond to any lawyer until you have obtained advice from Avant.
  • If a response is required, start preparing a draft, but do not let this delay you in contacting us.

If you wish to discuss the matter, please contact Avant on 1800 128 268 to speak to our Medico-legal Advisory Service.

Further information:

Please notify Avant as soon as possible if you receive notice of any civil or criminal action against you, by sending it our national claims acceptance team: nca@avant.org.au

Please arrange to obtain copies of relevant medical records relating to the matter.

Please do not respond to any lawyer until you have obtained advice from Avant.

If you wish to discuss the matter, please contact Avant on 1800 128 268 to speak to our Medico-legal Advisory Service.

Further information:

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