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Temporary changes to Australia Post services

26 November 2020 | Avant Media

Due to COVID-19, the Government has made temporary changes to Australia Post’s delivery standards, which will apply until 30 June 2021 and subject to review.

To maintain social distancing, parcels will no longer require a signature for delivery or collection.

When a postie delivers a parcel to the door, they will record the customer’s name and acknowledge delivery in the system. If they are not at home, the parcel will be left at the door. The Registered Post receipt is a signed statement from the postie that the article has been delivered.

There is an option for the sender to pay an additional $6.30, where a card will be left for the customer to pick up at their local Australia Post counter.

In most cases, the additional risk of exposure to COVID as a result of them attending the post office in person may not justify the minor risk of interference with it being left in their mailbox. However, the practice is still legally responsible maintaining the privacy of the patient’s health information, but just because there is an additional service available, the practice is not necessarily obliged to use it.

Express Post is still available but will have significant delays. Express Post guarantee of a refund and replacement envelope or satchel for articles that don’t meet the next business day delivery standard is temporary suspended.

More information on COVID-19 impact on AusPost can be found here.


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