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25 June 2024
Regulator clamps down on RTPM notifications
A recent spike in regulatory action targeting doctors who fail to check Real Time Prescription Monitoring (RTPM) systems suggests that regulators are intensifying their scrutiny of RTPM compliance.
20 June 2024
GP breached patient privacy by disclosing information to police without a warrant
12 June 2024
Disruptive behaviour in the workplace
Some doctors behave in a disruptive manner. It’s important to discourage and address disruptive behaviour by having systems in place.
05 June 2024
Consequences of injudicious texting
Doctors should be aware that text messages to colleagues or others can be considered part of a patient's records.
26 May 2024
Keeping calm: how to manage confronting situations
Tips for medical staff and managers on how to manage confrontational situations with patients, including de-escalation techniques and setting boundaries.
09 May 2024
Dealing with a regulatory complaint
Receiving a regulatory complaint is confronting and stressful. In this factsheet we explore the process and your response.
05 May 2024
Receiving a complaint from Ahpra
The first you may know of a patient complaint is when you receive a letter from either Ahpra or a health complaints entity. In this 5 minute video Lauren Antonini, Solicitor at Avant, outlines what you should do if you receive a formal complaint and offers advice to help you prepare.
25 March 2024
How to navigate difficult discussions with your supervisor
Managing conflict can be particularly challenging if there is a power imbalance