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consequences-of-injudicious-texting

05 June 2024

Article

Consequences of injudicious texting

Doctors should be aware that text messages to colleagues or others can be considered part of a patient's records.

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Person at front desk of medical practice with arms outstretched in frustration

26 May 2024

Article

Keeping calm: how to manage confronting situations

Tips for medical staff and managers on how to manage confrontational situations with patients, including de-escalation techniques and setting boundaries.

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growing-your-practice-what-you-need-to-know

20 May 2024

Article

Growing your practice: what you need to know

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Woman frowning at computer

09 May 2024

Factsheet

Dealing with a regulatory complaint

Receiving a regulatory complaint is confronting and stressful. In this factsheet we explore the process and your response.

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Avant Watermark

05 May 2024

Video

Receiving a complaint from Ahpra

The first you may know of a patient complaint is when you receive a letter from either Ahpra or a health complaints entity. In this 5 minute video Lauren Antonini, Solicitor at Avant, outlines what you should do if you receive a formal complaint and offers advice to help you prepare.

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Doctor and patient speaking in office

04 March 2024

Factsheet

How to end the doctor-patient relationship

When and how to end a doctor–patient relationship without jeopardising your practice or your patient’s health.

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two people in conversation

04 March 2024

Factsheet

Dealing with conflict in the workplace

Communication is at the heart of both conflict and conflict resolution. Open and timely communication may prevent conflict or help with the management or resolution of an existing conflict situation. Resolution of conflict should be a high priority for all involved.

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Pregnant woman looking out the window of apartment

20 February 2024

Case study

O&G’s consent discussion found appropriate after patient complains of failure to warn of risk of pregnancy

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