Maintenance is planned for the Medical Indemnity member login between 8:00pm Friday, 8 November and 9:00am Monday, 11 November. For any medico-legal enquiries, please call 1800 128 268. We appreciate your patience at this time and apologise for any inconvenience caused.

Maintenance is planned for the Medical Indemnity member login between 8:00pm Friday, 8 November and 9:00am Monday, 11 November. For any medico-legal enquiries, please call 1800 128 268. We appreciate your patience at this time and apologise for any inconvenience caused.

What is the patient experience and why is it so important?

The patient experience can be defined as the sum of all the interactions a patient has with your practice. A ‘poor’ patient experience has the potential to negatively impact business revenue for several reasons. 

In our eBook, ‘Enhancing the patient experience’, we explore the causes and effects of a poor patient experience, and what you can do to improve outcomes – and your bottom line. 

The eBook covers the following: 

  • what is the patient experience and why is it important? 
  • positive vs poor patient experience: the tell-tale signs 
  • the causes and consequences of a poor patient experience 
  • how outsourcing admin and reception tasks can improve the patient experience 
  • the benefits of our Virtual Administration and Reception Services. 

With a better understanding of where your business may fall short, and the knowledge to make quick, impactful changes to processes, you can build a more resilient and profitable business. 

If you’d like to learn more about our Virtual Administration and Reception Services and how your practice can benefit, book a meeting with our Practice Success Consultants.

Disclaimers

Persons implementing any recommendations contained on this webpage must exercise their own independent skill or judgment or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant and Avant Practice Solutions are not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published. © Avant Mutual Group Limited 2024. 

Avant Practice Solutions and its related entities collect your personal information included in this form for the purpose of booking a meeting, providing our services (including marketing and promotion), conducting our business, communicating with you and complying with the law. We may disclose your personal information to contracted service providers as reasonably necessary to assist us in core functions and help us deliver services to you. For more information on our related entities, how we use or how you can access or correct your personal information held by us or to make a complaint, please read our Privacy Policy linked in the footer below or contact our Privacy Officer at privacy@avant.org.au. By providing your details, you consent to your information being collected, used and disclosed as outlined above. Please contact us if you wish to change your consent. 

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