Virtual Administration Temporary Services
Our Australia-based virtual medical receptionists can keep your practice running smoothly.
Virtual Administration Temporary Services
Running a practice is demanding, and unexpected reception staff shortages can disrupt your operations. Our experienced, Australia-based virtual medical receptionists can provide flexible, short-term support for your practice – working as an extension of your team on a pay-as-you-go basis.
Our Virtual Administration Temporary Services can help ensure your practice continues running smoothly with professional call handling, patient bookings and admin support tailored to your needs.
Staff shortages can put pressure on your team. Our virtual medical receptionists can step in on short notice to handle daily tasks, allowing you to focus on patient care.
From answering calls to rescheduling appointments, our virtual medical receptionists can help ensure your patients receive prompt, professional assistance, keeping your practice running efficiently.
Avoid the costs of hiring extra staff. Our pay-as-you-go model offers cost-effective, flexible support without long-term commitments.
Choose from three service levels to suit your practice’s requirements, whether you need full reception support, admin assistance or simple message handling.
Virtual Administration Temporary Services at a glance
Choose the service that suits your needs when you need it
When you register for our Virtual Administration Temporary Services, you have the flexibility to choose the level of service you require. We offer three pay-as-you-go virtual medical receptionist temporary services with varying levels of support:
Temp Reception Service
Ideal for practices with on-site staff needing temporary additional support during shortages, this option can provide reliable backup to help ensure smooth operations. It includes answering calls, booking review appointments, rescheduling and cancelling appointments, and sending messages via your practice management system.
Temp Administration Service
Perfect for small specialist practices requiring temporary comprehensive administrative support, this includes all the services included in the Temp Reception Service, plus additional features. Our virtual medical receptionist team can manage tasks, call patients to confirm appointments, file appointment cancellations, book appointments and send confirmation letters from your practice software.
Temp Messaging Service
This option is designed for doctors starting a new practice or needing a professional presence during staff absences, providing temporary support to handle your messaging service. It includes a dedicated phone line for enquiries, recording and relaying patient messages, and providing reassurance to patients awaiting follow-up.
Since opening my private practice, my goal has been to create an inviting space where women feel empowered in their healthcare journey. Avant Practice Solutions has been essential in making that vision a reality. From day one, their Virtual Administration and Reception Services team has provided seamless, end-to-end support, allowing my practice to run like a well-oiled machine. Their professionalism, expertise and genuine understanding of small practice needs have been outstanding. Patients consistently provide positive feedback on their interactions with the Avant team, and I confidently recommend their services to my colleagues.
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Depending on the service level selected, Virtual Administration Temporary Services can assist with:
- Answering patient calls and booking review appointments.
- Rescheduling and cancelling appointments.
- Managing tasks within your practice management system.
- Calling to confirm unconfirmed appointments.
- Providing a dedicated phone line for enquiries.
The best service for your practice depends on your staffing needs and level of support required:
- Temp Reception is ideal for practices with on-site secretarial staff who need back-up call support during staff shortages.
- Temp Administration is designed for small specialist practices where Virtual Administration Temporary Services takes on the full secretarial function.
- Temp Messaging is perfect for doctors new to private practice, providing a dedicated phone number for patient and referrer enquiries while the practice is being set up.
Our team is available Monday to Friday, 9 am to 5 pm (excluding public holidays and weekends).
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