Recent global conflicts may impact your travel. If you have Avant Travel Cover and you need to make a claim, please contact QBE on +61 2 9375 4874. For emergency assistance, please call +61 2 8907 5660 or email assist@worldtravelprotection.com.

See travel alerts

Recent global conflicts may impact your travel. If you have Avant Travel Cover and you need to make a claim, please contact QBE on +61 2 9375 4874. For emergency assistance, please call +61 2 8907 5660 or email assist@worldtravelprotection.com.

See travel alerts
Members Only

Difficult conversations

This module examines techniques in communication as they apply to difficult conversations you may need to have with your patients. It builds on modules about communication fundamentals and consultation insights. Communication issues underpin many of the claims and the complaints received by medical practitioners.

This is a members only course. Already a member? Click 'Start Course' to begin.
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Course Details

Course duration

90 minutes

Credit value

This activity is approved in the 2023-25 Triennium for the following hours and types: "Educational Activities": 1, "Reviewing Performance": 0.5, "Measuring Outcomes": 0.

Completion requirement

80% pass mark required for completion

Accreditation

RAGCP approved activity 528438
RAGCP approved activity 528438
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NSW State Office AddressLevel 6, Darling Park 3, 201 Sussex Street, Sydney NSW 2000
Telephone 02 9260 9000 | Facsimile 02 9261 2921

Mailing addressPO Box 746 Queen Victoria Building NSW 1230

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In the spirit of reconciliation, Avant acknowledges the Traditional Custodians of Country throughout Australia, and their connections to land, sea and community. As a national organisation, we pay our respects to Elders past and present, of the lands on which we gather and work, and extend that respect to all Aboriginal and Torres Strait Islander peoples.

Professional indemnity insurance is issued by Avant Insurance Limited (ACN 003 707 471, AFSL 238 765) (‘AIL’). Avant Cyber Insurance cover is available to eligible Avant Practice Medical Indemnity Policy holders up to the cessation of their policy and is provided under a Group Policy between Liberty Mutual Insurance Company (ACN 086 083 605) and AIL. AIL arranges Avant Business Insurance as agent of the insurer Allianz Australia Insurance Limited (ACN 000 122 850, AFSL 234 708) and may receive a commission on each policy arranged. Life Risk Advice and the LIST provided by Doctors Financial Services Pty Ltd (ACN 610 510 328, AFSL 487758) trading as Avant Life Insurance (‘DFS’). Private health insurance products are issued by The Doctors’ Health Fund Pty Limited (ACN 001 417 527). Avant Travel Cover is available under a Group Policy between QBE Insurance (Australia) Limited (ACN 003 191 035, AFSL 239 545) (QBE) and Avant Mutual Group Limited (‘AMGL’). Avant Travel Cover is underwritten by QBE and AMGL may receive a benefit for arranging cover. Avant Finance is a registered business name of Avant Doctors’ Finance Pty Ltd (ACN 637 769 361) and licensed to Avant Doctors’ Finance Brokers Pty Ltd (ACN 640 406 784). Avant Doctors’ Finance Brokers Pty Ltd is a wholly owned subsidiary of Avant Doctors’ Finance Pty Ltd. Loan products may be provided by Avant Doctors’ Finance Pty Ltd or arranged by Avant Doctors’ Finance Brokers Pty Ltd. Credit services or assistance to which the National Credit Code applies are provided by Avant Doctors’ Finance Brokers Pty Ltd as authorised Credit Representative for LMG Broker Services Pty Ltd (ACN 632 405 504 Australian Credit License 517192). Legal services are provided by Avant Law Pty Ltd (ACN 63 136 429 153) (‘Avant Law’). Liability limited by a scheme approved under Professional Standards Legislation. Legal practitioners employed by Avant Law are members of the scheme.


Any financial product advice is general advice and has been prepared without considering your objectives, financial situation or needs and you should consider the appropriateness of that advice, having regard to those matters, and the Product Disclosure Statement or policy terms available from this website, before acting it or deciding to whether to acquire or continue to hold the product. Otherwise, the information provided on this website does not constitute legal, medical or other professional advice and Avant is not responsible for any loss suffered in connection with its use.