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Exploring challenging patient interactions

In this course we cover the management of factors that may generate a challenging situation such as aggressive behaviour or highly anxious behaviour. We explore ways to minimise the risk of a patient complaint and outline the management of direct patient complaints if they do occur. Finally in the module we conclude with the options if you are considering ending the doctor-patient relationship.

This is a members only course. Already a member? 'Click Start' Course to begin.

Course Details

Course duration

90 minutes

Credit value

This activity is approved in the 2023-25 Triennium for the following hours and types: "Educational Activities": 1.0, "Reviewing Performance": 0.5, "Managing Outcomes": 0.

Completion requirement

80% pass mark required for completion


RAGCP approved activity 866274
RAGCP approved activity 866274
ACRRM approved activity 33552
ACRRM approved activity 33552
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