Claims and complaints: what you need to know
Summary: One of the more stressful things you may experience during your career is receiving a complaint or claim. We have gathered together resources that will assist you during this time. If you have a matter in progress remember you can always reach out to your claims manager or lawyer for ongoing support.
Frequently asked questions
Professional conduct matters
Ahpra states that more than 70% of the notifications they receive result in no further action and less than 1% of notifications end with a practitioner’s registration being cancelled.
You may be asked to attend a meeting with your employer at any time. The meeting might be about your performance, your conduct, a clinical matter you were involved in, or you may be asked to provide information about an incident.
The majority of civil claims, that is claims made for compensation, do not end up in court. The key issues are whether the doctors practice was negligent and if so did any harm occur as a result.
The coroner may investigate any unexpected, unnatural or violent death including those related to accident, injury and certain medical or surgical procedures. The process can take several years and less than 5% of these investigations result in an inquest.
Direct patient complaint
Patients have every right to complain about issues with their care. These can range from an informal discussion to a more formal process. In our experience they can often be the result of an unmet expectation and poor communication.