Contact a Practice Solutions consultant

David Williams

Position: General Manager
Email: david.williams@avant.org.au
Contact Number: 03 6204 9214

David is a Neurologist, and founder of Avant Practice Solutions practice services division. An Avant member since 1995 he developed his interest in medical practice management while establishing his own, multi site specialist practice in Melbourne. With a knack for solving problems for doctors in private practice, David has spearheaded the Avant Practice Solutions business, taking Virtual Reception Services, VoiceBox Intelligent Transcription, the Billings+ Platform and offsite Practice Management to doctors' practices throughout Australia. He continues to practice as a neurologist and contribute academically as Clinical Adjunct Associate Professor of Neuroscience at Monash University. 

Emily Elst

Position: Chief Operating Officer
Email: emily.elst@avant.org.au
Contact Number: 03 6204 9216

Emily is the Chief Operating Officer of Avant Practice Solutions (APS) (formally known as Hoxton Medical Practice Management). Emily and her team provide comprehensive outsourced administration and management services for doctors and practice owners, providing them the freedom to focus on their clinical practice with the certainty that their business is operating efficiently and effectively. Emily has worked in management and the health care industry for over twenty-four years, including roles in practice management, training and education, medical software, sales, development, and marketing. Emily has broad experience in the assessment and establishment of new practices. Her role at APS utilises her capabilities in change management, business strategy, IT implementation, staff engagement, and high-level service delivery.

Position: Senior Sales Manager
Email: benjamin.knight@avant.org.au
Contact Number: 1800 010 236

With a decade leading sales functions and teams to greater success, Ben has turned his attention to the medical industry. Instilling a passion to assist Doctors, Specialists & Teams (clinics) to reduce administration burdens, improve patient experience, enhance team culture and clinic/practice profitability, Ben and his team look to improve the medical industry with Avant Practice Solutions clinic-centric services one practice at a time. 

Aidan Gallo

Position: Business Development Manager
Email: aidan.gallo@avant.org.au
Contact Number: 0498 753 784

A seasoned sales professional with over 7 years of experience in the healthcare industry. Aidan has a passion for connecting with clients and prospects to assist them in finding the perfect products to meet their needs. With a proven track record of building strong client relationships, let Aidan help you find the solutions you're looking for and bring your practice to fruition. Contact Avant Practice Solutions today to start the conversation.

Position: Business Development Manager
Email: shahrzad.salehzahi@avant.org.au
Contact Number: 0458 403 802

As an Avant Practice Solutions Business Development Manager, Shahrzad blends 8+ years of medical industry experience with ongoing Clinical Dietician training, prioritizing holistic patient care. With compassion, resolve, and strong communication, she tackles challenges, identifies innovation opportunities, and fosters collaboration for positive outcomes among healthcare professionals. Shahrzad is especially enthusiastic about utilising Avant Practice Solutions to elevate healthcare delivery. Contact Avant Practice solutions to start making a positive change today.

Position: Head of Customer Success
Email: michael.leigh@avant.org.au
Contact Number: 1300 96 86 36

With over 15 years of experience in customer success, Mick has a proven track record developing customer success programs and business, creating and managing cross-functional technical and non-technical teams, delivering subscription offerings, and driving customer growth and satisfaction.

Mick's core competencies include customer success strategy, customer relationship management, mentoring, and technical expertise. He thrives in creating and implementing innovative customer success programs at scale, collaborating with internal and external stakeholders, and navigating complex business and regional cultures. Mick's mission is to provide exceptional value to customers, enabling them to achieve their desired outcomes with products and services.

Position: Customer Success Specialist
Email: james.alcorn@avant.org.au
Contact Number: 1300 96 86 36

James has been working in the medical field across medical software, clinical data, medical devices, vaccines, and pharmaceuticals. Most recently James has been working with software vendors across primary care, specialist medical practices, aged care facilities and hospitals.

This experience has included helping practices implement electronic medical records, secure messaging, electronic referrals, quality improvement systems and electronic prescribing. James has an undergraduate degree majoring in Psychology and a minor in Business from the University of Texas at Arlington and has undertaken additional studies at Macquarie Graduate School of Management. 

Position: Customer Success Specialist
Email: support-practicehub@avant.org.au
Contact Number: 1300 96 86 36 

Di is passionate about supporting her clients in preparing for RACGP Accreditation, including training and support for both mutli and single site clients. Prior to joining the PracticeHub Customer Success Team Di was a Corporate Client of PracticeHub having 25 years General Practice combined experience as a Registered Nurse, Practice Manager, Quality Assurance, Quality Improvement Lead and member of the Clinical Governance Commitee. In addition to this Di has had 20 years experience in the Department of Education as an Administration, First Aid and Work Health Safety Officer at her local school in Mendooran NSW. 

Position: Customer Success Specialist
Email: support-practicehub@avant.org.au
Contact Number: 1300 96 86 36 

Having worked in Customer Service, Technical Product Support and Operational roles in various industries from travel technology, hospitality software, mobile and web applications throughout her career, Alison brings her experience and passion for customer-centricity to the team and always enjoys assisting PracticeHub clients to achieve successful outcomes.

Position: Customer Success Specialist - Onboarding & Training
Email: support-practicehub@avant.org.au
Contact Number: 1300 96 86 36 

Melissa is passionate about helping our clients with their PracticeHub platform, ensuring they are integrating all aspects into their organisation from one-on-one training, follow up calls, and general support.

Melissa has a long career as Training and Development Professional with extensive experience in several roles in the Education sectors. Melissa's experience includes training facilitation, developing learning and development materials and programs.

Michelle Graham

Position: Bookkeeping & Payroll Manager
Email: michelle.graham1@avant.org.au
Contact Number: 1800 010 236

With over 30 years of extensive experience in the financial sector,  Michelle has a honed a diverse skill set that encompasses both traditional banking and specialized bookkeeping services. Having worked in the banking Industry previously, she has spent near on four decades mastering the intricacies of financial management and client relations.

Transitioning into the realm of bookkeeping, upon leaving the Bank, she joined Avant (former employee of Hoxton MPM ), where dedication and expertise has defined a remarkable journey spanning 5 & ½ years currently. Gaining her qualifications as a Professional Bookkeeper, taking on the Managing role of the Bookkeeping & Payroll team (of which are now a team of six) then 12 months ago registering as a BAS Agent. Her and the team bring meticulous attention to detail and a deep understanding of financial regulations.

Specializing in medical bookkeeping, Michelle possess a wealth of knowledge crucial to the unique challenges of the healthcare industry. From managing Accounting Software, Clinic Software and the integration that can be incorporated to navigating complex scenarios. The main aim is to ensure the financial health and compliance of medical practices with precision and professionalism.

Throughout her career, a commitment to excellence and a passion for financial integrity have been constant guiding principles. With a blend of practical experience and specialised expertise, Michelle continues to provide invaluable support to clients, ensuring their financial success and peace of mind.

Lena Wallish

Position: Billings+ Manager & VBIT Manager
Email: lena.wallish@avant.org.au
Contact Number: 1800 010 236

Lena has been working in the Medical field for 20+ years, starting in the clinical world as a Medical Scientist and moving on to department management.  With experience in both public and private healthcare, Lena brings a deep understanding of the Australian Healthcare System and has a passion for helping doctors provide exceptional care to their patients.  Managing the Billing+ and VoiceBox Intelligent transcription services Lena helps to provide doctors with administrative support service that allow them to focus their attention on what is important, patient care. Managing products, teams of staff and contractors to focus on high quality service that helps doctors deliver.

Jessica Hall

Position: Head of Virtual Administration Services
Email: jessica.hall@avant.org.au
Contact Number: 1800 010 236

Jessica provides guidance, and management of the Virtual Administration Teams who provide daily practice support to our clients and their patients. She has a strong customer service background, having worked in Aviation for 10 years and in the Healthcare sector since 2018.  She has first hand experience working in Doctors Practices, and understands the importance of great customer care, bridging the gap between Doctors and their patients.