Benefits overview
Membership delivers benefits beyond those of individual products, and ensures Avant acts in the best interests of members.
Ownership
As a member you are an owner of Avant. Any profits are reinvested to benefit members and the profession.
Support
Members have a strong voice to advocate on their behalf, and access to education resources, grants and advisory services.
Exclusives
Membership offers rewards including savings on many Avant products and services, monetary give-backs and loyalty discounts.

About us
A 130-year history of being a trusted partner in supporting doctors.
Sustainability
We’re taking actions for a better, more secure and sustainable future.
Governance
Avant Mutual Group, Avant Insurance and the Doctors’ Health Fund are governed by individual boards.
Partnerships
Our support for the medical profession includes partnering with medical colleges, associations and societies.
Careers
Our people are at the centre of everything we do for our members.
Foundation
Creating transformational change in healthcare through medical research, medical education and health programs.

Members Only

When patients complain

When patients make a complaint about an outcome more often than not what they are seeking is an explanation. This course discusses managing of a patient complaint utilising a case study scenario.

Course Details

Course duration

60 minutes

Credit value

This activity is approved in the 2023-25 Triennium for the following hours and types: "Educational Activities": 1, "Reviewing Performance": 0, "Measuring Outcomes": 0.

Completion requirement

80% pass mark required for completion

Accreditation

RAGCP approved activity 410481

ACRRM approved activity 30754

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IMPORTANT: Professional indemnity insurance and the Practice Medical Indemnity Policy available from Avant Mutual Group Limited ABN 58 123 154 898 (Avant Mutual) are issued by Avant Insurance Limited, ABN 82 003 707 471, AFSL 238 765 (Avant). Avant Cyber Insurance cover is available to eligible Avant Practice Medical Indemnity Policy holders up to the cessation of their policy and is provided under a Group Policy between Liberty Mutual Insurance Company ABN 61 086 083 605 (Liberty) and Avant. Private health insurance products are issued by The Doctors’ Health Fund Pty Limited, ABN 68 001 417 527, a member of the Avant Mutual Group. Avant arranges Avant Business Insurance as agent of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234 708 (Allianz) and may receive a commission on each policy arranged. Avant Travel Cover is available under a Group Policy between QBE Insurance (Australia) Limited, ABN 78 003 191 035, AFSL 239 545 (QBE) and Avant Mutual. Avant Travel Cover is underwritten by QBE and Avant may receive a benefit for arranging cover. Avant Finance is a registered business name of Avant Doctors’ Finance Pty Ltd (ACN 637 769 361) and licensed to Avant Doctors’ Finance Brokers Pty Ltd (ABN 75 640 406 784). Avant Doctors’ Finance Brokers Pty Ltd is a wholly owned subsidiary of Avant Doctors’ Finance Pty Ltd. Loan products may be provided by Avant Doctors’ Finance Pty Ltd or arranged by Avant Doctors’ Finance Brokers Pty Ltd. Credit services or assistance to which the National Credit Code applies are provided by Avant Doctors’ Finance Brokers Pty Ltd as authorised Credit Representative (Credit Representative Number 523242) for LMG Broker Services Pty Ltd ACN 632 405 504 Australian Credit Licence 517192. Legal services are provided by Avant Law Pty Ltd ABN 63 136 429 153 (Avant Law). Liability limited by a scheme approved under Professional Standards Legislation. Legal practitioners employed by Avant Law are members of the scheme.

The information provided on this website is general advice only and has been prepared without taking into account your objectives, financial situation and needs. You should consider these, having regard to the appropriateness of the advice before deciding to purchase or continue to hold these products. For full details including the terms, conditions, and exclusions that apply, please read and consider the relevant Product Disclosure Statement or policy wording and Target Market Determination (TMD) which are available on this website or by contacting us on 1800 128 268. Information on this site does not constitute legal or professional advice, and is current as at the date of initial publication.