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Members Only

When patients complain

When patients make a complaint about an outcome more often than not what they are seeking is an explanation. This course discusses managing of a patient complaint utilising a case study scenario.

This is a members only course. Already a member? 'Click Start' Course to begin.

Course Details

Course duration

60 minutes

Credit value

This activity is approved in the 2023-25 Triennium for the following hours and types: "Educational Activities": 1, "Reviewing Performance": 0, "Managing Outcomes": 0.

Completion requirement

80% pass mark required for completion


RAGCP approved activity 410481
RAGCP approved activity 410481
ACRRM approved activity 30754
ACRRM approved activity 30754
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