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26 January 2026
Informed financial consent
Informed financial consent (IFC) is an essential part of your communication with your patient about any potential out-of-pocket expenses. It is important a patient is never surprised when they receive your bill.
15 January 2026
Medical records - part four: AI scribe activity
Learning objectives Produce accurate clinical notes from a consultation using your preferred documentation format. Compare your documentation with model examples and identify strengths and areas for improvement. Explain the importance of thorough and accurate records for patient care, communication, and medico-legal protection.
05 January 2026
Privacy for practices
Under the Privacy Act, healthcare practices can be held accountable for the actions of their staff. In this webinar, we’ll share practical guidance to help practices safeguard patient privacy and confidentiality. Our panel of experts will offer practical tips on: Strengthening systems, records, and communication processes Confirming authority and identity to protect patient information Safeguarding privacy at the front desk and across daily practice
04 January 2026
Observers: chaperones, protection and guidance
Having an observer present as a witness to a medical examination may benefit both you and the patient. It can be reassuring to a patient who is fearful, vulnerable or embarrassed.
21 December 2025
Completing a death certificate
The medical certificate of cause of death (MCCD) or death certificate is an important legal document. This factsheet and attached flow charts will outline the specific responsibilities for your state.
18 December 2025
Recommendations for patient communication via telephone and text message
The use of text messages is becoming routine in many clinical environments. This factsheet outlines best practice to ensure effective communication and that privacy is protected.
18 December 2025
Privacy and cyber for practice managers – post measuring outcome activity
In this eLearning course we aimed to give a deeper understanding of key information security and risks in healthcare. This included identifying different types of secondary uses of information and responsible use of AI. We also discussed responding to a phishing attack and other cyber security issues. In the activity you will need to have identified and implemented a change to your practice in relation to privacy or cyber issues.
18 December 2025
Privacy and cyber for practice managers
This course builds on the content in Understanding privacy and cyber security risks to give you a deeper understanding of key information security risks in healthcare. Once you have completed this course you will understand the intersections of Australia's Federal and State regulation, some more complex concepts in privacy compliance and cyber security, and have a better grasp on responsible use of AI. After completing this activity, there is an optional 0.5 hour Measuring Outcomes activity.