If you are looking to contact us regarding either your indemnity or travel policies, we are currently experiencing higher than expected enquiry volumes resulting in long wait times. You can access further information about these policies, including alternative contact options, via the member portal. We apologise for the inconvenience this may cause.

Medical advisers
Dr Andrew Baird

Dr Andrew Baird

Medical Adviser/Claims Manager, Professional Conduct.

Qualifications: MA, MBChB, DA, DRANZCOG, FRACGP, FACRRM
Speciality: General Practice
State: VIC
Phone: 0487 291 293
Email: andrew.baird@avant.org.au

Andrew has been with Avant four days a week since 2021 and is an experienced general practitioner with a background in rural medicine including obstetrics, anaesthesia and emergency medicine.

Andrew works one day a week as a general practitioner in St Kilda, Victoria.

David Banfield

Dr David Banfield

Senior Medical Adviser and Claims Manager.

Qualifications: BMed LLB(Hons), MPH MMedSc, DCH, FACEM, FACLM
Speciality: Emergency medicine
State: ACT
Phone: 0428 547 383
Email: david.banfield@avant.org.au

David has been with Avant part time since 2020 and continues to work clinically in emergency medicine in Canberra having achieved his specialist qualification in 2012. He has worked in a wide variety of clinical settings, including in rural NSW, and has enjoyed substantive administrative and educational roles in medicine.

He has held educational roles with the Australasian College for Emergency Medicine (ACEM) and continues to instruct on advanced life support (ALS) and advanced paediatric life support courses (APLS). His clinical interests are in critical care medicine, sports medicine, and clinical ethics.

David has a law degree with honours from the Queensland University of Technology (QUT), holds a practicing certificate as a legal practitioner and is a fellow of the Australasian College for Legal Medicine (ACLM), so he is uniquely qualified to assist members.

Dr Rosa Canalese

Dr Rosa Canalese

Senior Medical Adviser
Qualifications: MBBS, Dip Paed, FRACGP, MP, Grad Cert University Teaching
Specialty: General Practice
State: NSW

Phone: 02 9260 9081
Email: rosa.canalese@avant.org.au

Rosa has been with Avant since 2015 and combines part-time work as a senior medical adviser with clinical practice and teaching in general practice. She has over 30 years experience in the development and implementation of education and training curricula and programs with RACGP, and has been involved in RACGP selection, examination and assessment.

Rosa assists with member claims and provides support through the Medico-Legal Advisory Service. She is also involved in developing and delivering content for Avant’s education and risk program and resources.

Dr Patrick Clancy

Dr Patrick Clancy

Senior Medical Adviser
Qualifications: MBBS (Qld), FRACGP, MHlth&MedLaw (Melb)
Speciality: General practice
State: QLD

Phone: 07 3309 6865
Email: patrick.clancy@avant.org.au

Patrick has worked for Avant for six years as a claims manager and medical adviser before joining the QLD Medical Board in 2016. He returned to Avant in 2021 in advocacy, and develops articles and presentations for Avant members on medico-legal issues.

Patrick has extensive clinical experience in general practice and hospital and emergency medicine. He has been involved with RACGP Hospital Medicine Network and medical research ethics committees.

Dr Adrian Guest

Dr Adrian Guest

Medical adviser
Qualifications: MBBS (Lond), FRCOG, FRANZCOG
Speciality: Obstetrics and gynaecology
State: QLD

Phone: 07 3309 6820
Email: adrian.guest@avant.org.au

Adrian has been with Avant since 2016 as a claims manager and medical adviser.

Dr Guest has recently retired from clinical practice with over 35 years’ experience in Obstetrics and Gynaecology. He was previously the head of the department of gynaecology at St Andrews War Memorial Hospital, Brisbane.

Dr Susan Hertzberg

Dr Susan Hertzberg

Senior Consultant Medical Adviser
Qualifications: MBBS (UNSW), Masters Health Law (USYD), Masters Bioethics (USYD), FACEM
Specialty: Emergency medicine
State: NSW

Phone: 02 9640 1140
Email: susan.hertzberg@avant.org.au

Susan has been with Avant since 2016 and has over 25 years’ experience as an emergency physician.

Susan is a senior staff specialist at Prince of Wales hospital.

Dr Kathleen Jackson portrait

Dr Kathleen Jackson

Medical Adviser/Claims Manager
Qualifications: FACEM, FACLM, MBBS (Hons), LLB (Hons), BA, Grad Cert LP, CCPU
Speciality: Emergency medicine
Division: Claims
State: QLD

Email: kathleen.jackson@avant.org.au

Dr Jackson is an Emergency Specialist and has over 13 years broad clinical experience gained from tertiary, regional and remote medical environments across adult and paediatric emergency medicine. Her subspecialty experience includes clinical forensic medicine, point of care ultrasound, and geriatric emergency medicine. Kathleen continues her Emergency clinical practice in Southeast Queensland and enjoys teaching and mentoring both junior doctors and medical students. Prior to her medical career she studied law and was admitted as a solicitor in NSW. She has a particular interest in issues surrounding the interface of medicine and law and has undertaken research relating to mandatory reporting for medical professionals.

Kathleen is a Fellow of the Australasian College for Emergency Medicine, Fellow of the Australasian College of Legal Medicine, a member of the Australasian Society for Ultrasound Medicine and a member of the Medico Legal Society of Queensland.

Dr Joe Lizzio

Dr Joe Lizzio

Senior Consultant Medical Adviser and Claims Manager
Qualifications: MBBS (Syd), LLB (UNSW), FRACS
Speciality: Medical administration, general practice, pre-hospital emergency medicine, general and colo-rectal surgery
State: NSW

Phone: 02 9260 9145
Email: joe.lizzio@avant.org.au

Joe has been with Avant since 2004 as a claims manager and medical adviser. He obtained a law degree in 2006 and has maintained his practising certificate as a solicitor since then. He has been involved predominantly in civil matters and continues to assist in disciplinary, coronial, employment and training disputes.

He has been registered general and colorectal surgeon since 1985. He has stepped back from clinical medicine and currently occupies an administrative role as a VMO at Sutherland hospital.

Dr Hirruthyaa Manivasagan

Dr Hirruthyaa Manivasagan

Medical Adviser and Claims Manager

Qualifications: MBBS, FRACGP, DCH
Speciality: General Practice, Medical Education
State: VIC

Email: hirruthyaa.Manivasagan@avant.org.au

Dr Hirruthyaa Manivasagan has been with Avant since 2023. She combines her part-time work as a medical adviser at Avant with clinical work in general practice. She has previous experience in medical education, having worked as a medical educator for RACGP. She has taught and mentored GP registrars and medical students.

Dr Solomon Menahem

Dr Solomon Menahem

Medical Adviser
Qualifications: MBBS FRACP MPH PhD
Speciality: Adult general and renal medicine/peri-operative medicine
State: VIC

Email: solomon.menahem@avant.org.au

Dr Menahem is an adult renal physician working in the public and private sectors and undertakes general and peri-operative medicine supporting orthopaedic and general surgery.

He is involved in undergraduate and postgraduate teaching and education through Monash University and is a supervisor of intern training at Latrobe Regional Hospital.

He recently completed a four-year appointment as a practitioner member of the Victorian Board of the Medical Board of Australia. Until recently, he served as a panel member of the Professional Services Review Board.

Dr Ushma Narsai

Dr Ushma Narsai

Senior Medical Adviser
Qualifications: MBBCh, FRACGP
Speciality: General practice and clinical research
State: NSW

Phone: 02 9640 1127
Email: ushma.narsai@avant.org.au

Ushma has worked part time with Avant since 2017 and has over 20 years’ experience in general practice and a strong clinical research background. She combines her work as senior medical adviser with her pharmaceutical clinical research and work as the clinical editor for Healthpathways.

Dr Kelly Nickels

Dr Kelly Nickels

Claims Team Manager - Professional Conduct VIC/Senior Medical Adviser
Qualifications: MBBS (Hons) (Monash) MHlth&MedLaw (Melb)
Speciality: General Practice
State: VIC

Email: drkelly.nickels@avant.org.au

Dr Nickels works full time with Avant, having started in 2011 as a medical adviser and claims manager. She combines a medical background with Masters of Health and Medical Law and over 10 years of medicolegal experience to assist doctors to understand and find their way through an often bewildering legal process. She is particularly involved in doctors' wellbeing and MBS compliance.

She has experience in all aspects of general practice with clinical interests in paediatrics and mental health.

Dr David Pakchung

Dr David Pakchung

Head of Practice Claims (Civil)
Qualifications: MBBS (Syd) MHA (UNSW) GCAppLaw (Qld) CertIT DipRACOG AssocDipAppSc (Ambulance), FRACMA
Speciality: Medical administration, general practice, pre-hospital emergency medicine
State: QLD

Phone: 07 3309 6810
Email: david.pakchung@avant.org.au

David is Head of Practice Claims (Civil) in Queensland, working full time. He has been with Avant since 1998, managing all aspects of Avant matters including civil and professional conduct, Medical Board, coronial, Medicare, employment and criminal matters. He has been a doctor for over 35 years and combining clinical and medico-legal practice for over 20 years. He continues to practice in pre-hospital emergency medicine and general practice and is the current President of the Medico-Legal Society of Queensland.

Dr Sally Parsons

Medical Adviser
Qualifications: BMBS, DCH, FRACGP, Cert Women’s Health
Speciality: General Practice
State: SA/TAS

Email: sally.parsons@avant.org.au

Dr Parsons joined Avant part time in 2021 as a medical adviser. For the past five years she has been the Clinical Director at ProHealthCare Stirling.

She has over 23 years clinical experience in general practice with a special interest in paediatrics, women’s health, shared obstetric care, palliative care and aged care.

Dr Victoria Phan

Dr Victoria Phan

Risk Adviser
Qualifications: BMed MD, DCH, FPAA National Cert, MClinUS, FRACGP
Speciality: General practice
State: NSW

Phone: 02 9260 9028
Email: victoria.phan@avant.org.au

Victoria joined Avant in 2018 as the rotational doctor-in-training medical adviser. Once she completed her rotation, Victoria joined the Risk Advisory Team as a risk adviser.

Victoria combines her work at Avant with general practice, and she has an interest in women’s and sexual health, shared obstetric care, paediatrics and cardiovascular medicine. She also works at a Tresillian Family Care Centre and the Mass Vaccination Hub.

Dr Marisa Rebula

Dr Marisa Rebula

Medical Adviser and Claims Manager
Qualifications: B App Science, MBBS (Qld) FRACGP
Speciality: General practice
State: QLD

Phone: 07 3309 6831
Email: marisa.rebula@avant.org.au

Marisa has been with Avant since 2017 and is an experienced general practitioner.

After completing her undergraduate studies in 2000, Marisa achieved FRACGP and continues to work in general practice. She has also undertaken rural relieving for Queensland Health, and trains medical students through University of Queensland

Marisa has also worked as a medical advisor for the Department of Health (Medicare) and the Australia Defense Force.

Dr Amanda Smith

Dr Amanda Smith

Medical Adviser, Claims Manager
Qualifications: MBBS, FANZCA
Speciality: Anaesthesia
State: WA

Phone: 0418 850 146
Email: amanda.smith@avant.org.au

Amanda has been with Avant since 2021 and is an anaesthetist with experience in plastic surgery, urogynaecology, endoscopy, cardiology and obstetric and hyperbaric medicine.

Outside of Avant, Amanda regularly works in after-hours anaesthesia for obstetrics and general surgical emergencies. She has previously held public hospital appointments in Perth at King Edward Hospital for Women and Fremantle Hospital from 2007-2009. Also, a medical officer in the Army and Navy reserve. During her fellowship training, Amanda completed terms in all anaesthetic sub-specialties including, paediatrics, neurosurgery, trauma surgery and cardiothoracic surgery.

Amanda is currently undertaking a graduate law degree.

Dr Martin Wood

Dr Martin Wood

Medical Adviser
Qualifications: FRACS, MBChB, BScMedSci
Speciality: Neurosurgery
Divison: Claims
State: QLD

Email: martin.wood@avant.org.au

Martin is a neurosurgeon with experience in adult and paediatric neurosurgery and continues to work in private practice at Mater Hospital in Brisbane. He also has many years of experience in aviation and runs a craft distilling business.

Dr Mark Woodrow

Dr Mark Woodrow

General Manager – Medical Advisory Services and Deputy Chief Medical Officer
Qualifications: MBBS, MBA, GDipAppLaw, GCertArts, EMCert(ACEM), MACLM
Speciality: Emergency medicine
State: QLD

Phone: 07 3309 6851
Email: mark.woodrow@avant.org.au

Dr Woodrow has been with Avant part time since 2016 and has over 28 years’ experience working in emergency medicine in metropolitan, regional and rural hospitals. He has undertaken postgraduate legal, ethics and business studies and assists in civil, regulatory, employment and coronial matters.

He continues to work as a part-time emergency physician and is chair of the Wesley Hospital Quality Assurance Committee. Mark is also current vice president of the Medico Legal Society of Queensland and Member of the Australasian College of Legal Medicine. He was previously an instructor in EMST and APLS and has undertaken postgraduate study in burns, toxinology, hyperbaric medicine, sports medicine, disaster management and prehospital life support.

Dr Nicola Yuen

Dr Nicola Yuen

Qualifications: MBBS (Hons), FRANZCOG, MHLM, PgDip Human Factors (Patient Safety), AFCHSM, CHIA
Specialty: Obstetrics and Gynaecology, Medical Administration
State: Victoria

Email: Nicola.Yuen@avant.org.au

Nicola commenced with Avant in 2024 and combines part-time work as a medical adviser and claims manager with her role as clinical director of obstetrics, gynaecology, and paediatrics at a tertiary level hospital. She has almost 25 years’ experience as an obstetrician and gynaecologist, including education and research, as well as more than ten years as a hospital manager and medical administrator.

Nicola assists with member claims and provides support through the Medico-Legal Advisory Service.

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