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Overcoming conflicts

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The scenario

Catherine is a practice owner based in Brisbane. She spends her workday balancing a clinical workload with managing her practice - from managing staff, to operational and finance requirements.

Catherine’s situation

Catherine recently signed a new contract for medical supplies for her expanding medical practice. The first delivery of supplies arrived damaged. When Catherine called the supplier, they told her there was nothing they could do. They said she would need to lodge a complaint with the courier company.

How Avant Law can assist

We can help Catherine understand her options and find the best solution so she has the supplies she needs to keep her practice running. We can help her enforce her rights under the supplier agreement.

Legal support – step by step

Step 1 - Get in touch

Catherine contacts Avant Law to arrange a phone or video call at a time that suits her and her timeframe.

Step 2 - Initial discussion

Catherine decides a video call is best for her.

Our lawyers will ask her about her situation. We will outline her options to resolve her dispute and the time it is likely to take.

We will promptly provide Catherine with an estimate of costs and let her know what documents we will need to expedite resolving her dispute.

Step 3 - Resolution

Catherine decides to proceed, and we agree on the best way to resolve her dispute.

We send a letter of demand to the supplier to enforce Catherine’s rights under the supply agreement. We follow up to make sure Catherine gets the damaged supplies replaced.

We also help Catherine with any other advice she needs to prevent similar disputes in future (for example, reviewing or renegotiating other supply agreements).

We can help you

If you have any questions, or would like more information about how we can assist you or your practice, please call 1800 867 113, or to organise a confidential discussion at a time that suits you, please click here 


The information in this article does not constitute legal advice or other professional advice and should not be relied upon as such. It is intended only to provide a summary and general overview on matters of interest and it is not intended to be comprehensive. You should seek legal or other professional advice before acting or relying on any of this content. It should not be used as a substitute for legal advice. The information contained in this case study is fictional and only intended to outline some of the services that Avant Law offers. 

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