To enhance your online experience, we’ll be deploying new features on Wednesday, 10 December, between 8:00 pm and 6:00 am (AEDT) on Thursday, 11 December. During this time, the Member login area and CPD portal, will be unavailable.

To enhance your online experience, we’ll be deploying new features on Wednesday, 10 December, between 8:00 pm and 6:00 am (AEDT) on Thursday, 11 December. During this time, the Member login area and CPD portal, will be unavailable.

Doctor and patient talking on hospital cubical bed

Managing patient expectations

Many complaints arise when patients’ unspoken expectations don’t match what actually happens. In this video, you’ll discover how you can prevent misunderstandings by explaining clearly, asking open questions, and documenting your conversations.

Thursday, 28 August 2025

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