Avant - Mutual Group

  • Dealing with a complaint to AHPRA

    Receiving a complaint about your professional conduct can be a stressful and confronting experience. Most doctors regard it as a direct assault on their personal and professional integrity. Medico-legal matters can place practitioners and their families under a great deal of stress. Australian research has found that having a current medico-legal matter is one of the major work stressors in doctors, followed by not taking a holiday in the previous year and working long hours[2]. It is nominated by many as one of the most major traumas in their life, whether or not the matter was ultimately resolved in their favour[1].

    Here we outline the processes involved in dealing with a complaint about your professional conduct.

    It is important that you look after yourself during this process. Our section on Dealing with the stress of a claim or complaint provides information and resources to support you. Our Medico-Legal advisors can discuss the complaint with you and provide advice on how you should proceed.

    What should I do if I receive a complaint?

    Here we outline the processes involved in dealing with a complaint about your professional conduct.

    Possible outcomes of an assessment

    Read more about the possible outcomes and what happens if there is an investigation following an assessment on your professional conduct.

    How to look after yourself

    Dealing with a complaint, trial, or investigation can be extremely stressful, so it's important you look after yourself during this time. Member Story - Read one of our member's experience of going to trial for professional misconduct.

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    Tools and Resources

    Avant's Medico-legal Advisory Service

    Key support services

    Dealing with the stress of a claim or complaint

    HCCC’s Information for Health Service Providers (NSW)

    AHPRA’s Guide for Practitioners Notifications in the National Scheme

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