Why investing in a new fit out or equipment can help your practice succeed

In a busy practice, it can be easy for you to overlook how the environment you practise in might impact on your patients’ experience. While it makes sense that a positive patient experience results in fewer complaints and increased patient retention, you may not realise this positive experience extends to the aesthetics of your reception and consulting rooms.

Improving your current practice premises or upgrading equipment is likely to be a major cost, but it’s an investment that can pay dividends when it comes to building your business.

New equipment can help attract more patients

Patients are more and more informed about potential treatment options available and often want access to the latest technology. As a result, they may look for medical practices who have a reputation for having the most up-to-date equipment or diagnostic tools. 

Investing in new equipment may also mean you can provide a greater range of services. This can be the difference between building patient loyalty by meeting their holistic healthcare needs under one roof or losing patients to better equipped practices.

First impressions count

When thinking about investing to upgrade your practice, you may be mainly focused on medical equipment. But if your reception area and consulting rooms seem outdated, patients might wonder if the standard of treatment you provide is also falling behind current best practice. At the minimum, your furniture and fittings should offer patients a professional, welcoming environment.

Similarly, if the tech that supports your staff is out of date and inefficient, patients are more likely to have a negative experience when making appointments or paying for services. Updating practice IT systems can also deliver valuable ‘back office’ efficiencies such as streamlining admin, improving efficiencies in reception or booking services, and supporting Medicare compliance.

Delivering a quality patient experience will also make a practice a better place to work, helping to attract and retain quality staff. 

How Avant can help

Across Australia, our finance experts have helped countless doctors set up and grow their practices. Thanks to our strong industry connections, we can even introduce you to trusted fit-out specialists and medical equipment suppliers. Then, once you’ve worked out what type of fit out or new equipment you need to invest in, come and speak to us about your financing options.

The good news is that as a doctor, you’re likely to be in a fortunate position where you can access funding for up to 100% of the cost for both new or second-hand business equipment*. Or secure a practice drawdown loan for a fit out where no repayments are required until the fit out is complete (up to 12 months).

Our understanding of the business side of medicine allows us to help you access loan options banks might not offer. We can provide funding through our own commercial loan products, as well as help you source finance through a range of other lenders.

Support organising and managing finance

Another common concern is that applying for a loan involves endless paperwork and supporting documentation. This is where Avant Finance adds real value. Our team of practice finance experts are focused on making the lending process more efficient and will take care of much of the time-consuming administration. The Avant Finance Business Equipment Loan even offers a fast-track option, allowing eligible doctors to apply for loans that meet certain criteria without providing financials.

For practice fit outs, we manage the payment of builders and suppliers on your behalf. This saves your practice the headache of handling this side of things – and helps you avoid the growing issue of invoice fraud.  

Ongoing support above and beyond

When you partner with Avant Finance, you’re assigned a dedicated Relationship Director who provides consistent support as your career evolves. This continuity means your Relationship Director will get to know your practice, understand your goals, and be able to structure finance solutions that grow with you.

For help with practice finance, contact Avant Finance.

^{This article was originally published in Avant member magazine Connect, December 2025.}

^{*All applications for credit are subject to eligibility and credit approval criteria. Approval of any loan is subject to standard credit assessment and is at the lender’s complete discretion. Terms, conditions, fees and charges apply. Contact Avant Finance for further details.}