When patients complain Handbook

When patients complain Handbook

Summary:

Complaints to AHPRA about medical practitioners increased by 18% in the 2016 financial year. These matters are the most common reason for a claim by Avant members. Knowing how to respond to a complaint could save your career.

Managing patient incidentsHandbooks

10 / 01 / 2017

This handbook explores how to deal with different types of complaints that you may receive in your practice. Avant’s Medico-legal Advisory Service receives many requests from our members asking for advice after they have received a patient complaint. As this handbook will make clear, the response depends on the type of complaint.

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