Case study – VoiceBox Intelligent Transcription
How VoiceBox Intelligent Transcription helped The Centre for Gastrointestinal Health increase its efficiency
Background
The Centre for Gastrointestinal Health provides gastroenterology, metabolic and dietitian services to its local community. It opened in 2023 and has seven locations across regional and metropolitan New South Wales.
Its vision is to provide personalised, quality care to patients, with a holistic focus on lifestyle as one of the cornerstones of gut health.
The problem
Doctors at The Centre for Gastrointestinal Health were using antiquated processes to transcribe their patient notes. They were outsourcing their dictations to an external provider, which they found were not meeting their quality standards.
The Centre also had an in-house typist who would download audio files from a dictaphone, type up and send the letters to the doctor for approval, and then send a physical copy of the letter to the referring doctor. This process was time-consuming and inefficient. The typist also struggled to meet the growing demands that stemmed from the practice expanding.
The solution
Dr Farzan Bahin, a Director at The Centre for Gastrointestinal Heath, came across VoiceBox Intelligent Transcription (VoiceBox IT) by Avant Practice Solutions.
VoiceBox IT is a dictation-to-transcription solution that records, formats and delivers medical transcripts at the touch of a button.
Instead of writing a letter, doctors can dictate into the fully secure and data-protected VoiceBox IT app which uses artificial intelligence (AI) to transcribe in real time. The letter is then sent to the VoiceBox IT team of medical proofreaders who review and format the letter.
It is then sent back to the doctor for approval within 36 hours. Once approved, the letter is filed in the practice management software and also delivered to the referring doctor or specialist and/or the patient.
“VoiceBox Intelligent Transcription has a lot of integration with practice software such as Gentu...so photos from procedures, reports and blood test results can all be attached in one bundle with that letter.”
- Dr Farzan Bahin MBBS (Hons) FRACP PhD MPhil, Director, The Centre for Gastrointestinal Health
Another feature that VoiceBox IT offers is that it can be integrated with practice software like Gentu, which can assist the doctors to attach photos from procedures, procedural reports, scan reports and blood test results to the letter. This feature can help enhance patient care and can assist communication between doctors.
The result
“VoiceBox Intelligent Transcription has changed the way we operate by significantly reducing the workforce requirements and turnover times for in-house typists and also improving the turnover of letters generated and received by the referrers.”
- Dr Farzan Bahin MBBS (Hons) FRACP PhD MPhil, Director, The Centre for Gastrointestinal Health
Since adopting VoiceBox IT, The Centre has experienced a rapid turnaround time of letters – sometimes the referred specialist receives a letter within the same day, ready for the next time they meet the patient. This improves communication, transparency and enhances the patient experience.
Their results:
- Faster turnaround of letters
- Greater efficiency and more convenience
- Better communication with patients and an enhanced overall patient experience.
To find out more about VoiceBox Intelligent Transcription, book a meeting with one of our Practice Success Consultants. You can also explore our other practice solutions, including virtual administration, medical billing, medical bookkeeping and practice management.
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