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Managing patient incidents
Factsheets
Responding to a direct patient complaint
Patient complaints may come to you in a number of ways directly via an online forum or from a complaint s entity or other regulator. This factsheet explores the management of a patient complaint that ...
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Factsheets
Workplace & employment
When doctors leave a practice
Leaving a medical practice can be a daunting experience. It may be your decision to leave or the practice may require you to leave with little or no notice. With the support of Avant you can make the ...
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Factsheets
Workplace & employment
What to do when requested to attend an employment meeting
You may be asked to attend a meeting with your employer at any time. The meeting might be about your performance your conduct a clinical matter you were involved in or you may be asked to provide info...
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Courts & reports
Factsheets
Coronial investigations and inquests
You can be involved in a coronial investigation for several reasons especially if you were involved in the care of a deceased patient. Be aware of your obligations and responsibilities if you find you...
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Consent
Factsheets
Children and consent
Life threatening emergencies aside a practitioner must obtain the consent of the patient before undertaking an examination investigation procedure or treatment. Failure to obtain consent leaves a prac...
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Factsheets
Medical records
Privacy & confidentiality
Providing medical records to a third party
Requests for medical records may come from the patient themselves from another person or organisation or via a court order such as a subpoena summons or other court notice. We summarise your responsib...
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Factsheets
Workplace & employment
Suspension from practice
Being suspended from practice is a highly stressful event. We have summarised our advice to ensure you are aware of some of the more practical considerations.
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Consent
Factsheets
Consent: the essentials
Fundamental to the consent process is the discussion you have with your patient. This is an ongoing process and more than just the signing of a form.
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Factsheets
Prescribing
Identifying drug seekers and doctor-shopping behaviours
It s important to recognise the signs of patients seeking drugs of dependence to protect a person from potential harm and to protect yourself from risk of disciplinary action. Learn about drug-seeking...
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Factsheets
Patient communication
Use of interpreters
For patients not confident or capable of speaking or understanding the same language as the doctor you should consider using qualified interpreting services.
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