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Avant Learning Centre

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Managing patient incidentsHandbooks
When patients complain Handbook Complaints to AHPRA about medical practitioners increased by 18% in the 2016 financial year. These matters are the most common reason for a claim by Avant members. Knowing how to respond to a complain...
Courts & reportsHandbooks
The whole truth: responsibilities when providing evidence As a benefit to members medico-legal expertise is available 24/7 in emergencies through our Medico-legal Advisory Service telephone advice line. One of the most common types of calls we receive is abo...
Avant Member only
HandbooksPatient communication
When Patients Complain This handbook explores how to deal with different types of complaints that you may receive in your practice. Avant s Medico-legal Advisory Service receives many requests from our members asking for ad...
Avant Member only