8 clinical governance essentials medical practice software can help with

Ensuring clinical governance in a medical practice can feel like an overwhelming, time-consuming process. 

From managing policies and procedures to maintaining compliance with the likes of the National Model Clinical Governance Framework and RACGP Standards, the tasks are seemingly endless. 

But with the right medical practice software, these requirements can become manageable and even streamlined. 

In this article, we detail how PracticeHub can help you meet 8 clinical governance essentials and reduce manual tasks. 

The National Model Clinical Governance Framework and RACGP Standards require practices to set clear goals to drive quality improvements. 

Medical practice software like PracticeHub helps you achieve this by offering: 

• Customisable templates for mission and goal-setting policies
• A goal-writing tool to create specific, measurable objectives
• Templates for SWOT analysis, force field analysis and creating a business plan. 

By centralising these essential documents, PracticeHub helps ensure your team is aligned with your practice’s goals. You can easily share these with staff via the platform and track policy signoffs with instant alerts. 

The National Model Clinical Governance Framework requires practices to provide staff with policies and procedures and to continually monitor their adherence to them. 

PracticeHub can help eliminate the need to create these from scratch. The platform offers: 

• Over 100 customisable policies and procedures, including mandatory ones for WH&S, infection control, privacy and risk management 
• Content written and regularly updated by Avant’s practice management, legal and risk experts 
• Tools to easily assign policies to staff and track signoffs via a dashboard (see the image below) and automatic alerts. 
  

The RACGP Standards and the National Model Clinical Governance Framework require practices to ensure staff are adequately trained to maintain safety and quality. 

PracticeHub provides a way to help simplify training for your staff. It offers eight e-learning courses on topics including: 

• Infection control 
• Privacy and confidentiality 
• WH&S 
• Risk management.

Courses include quizzes to assess staff understanding and a certificate of completion is automatically generated. It’s also easy to surface documentary proof of completed training for each staff member.

Staff role clarity and structured onboarding are required by the RACGP Standards and the National Model Clinical Governance Framework. 

Medical practice software like PracticeHub helps simplify HR processes by enabling you to create a digital onboarding system that provides new team members with: 

• Instant access to documents, registers, policies and procedures in one location 
• e-learning courses on HR compliance topics like WH&S and data privacy, along with training on patient communication and organisational culture 
• Expertly written position descriptions to help ensure they understand their role and those of colleagues. 
  

The RACGP Standards require practices to designate team members with primary responsibility for key areas like infection control, risk management and quality improvement. 

With PracticeHub’s Custom Registers, you can create registers for any need. This could include a Primary Responsibilities Register (see below). 

This shareable register can let the entire team know who’s responsible for each task or area within the practice. You can also link each responsibility to the relevant RACGP Standard or criterion.  

The RACGP Standards and National Model Clinical Governance Framework require practices to have a risk management process and a system to record and act on patient feedback.  

Meeting these requirements can be time-consuming and error prone if you’re relying on spreadsheets, documents and emails. 

Designed to solve this pain point, PracticeHub’s Quality Registers module (see below) consolidates risk, incident and feedback management in one digital register. Key features include: 

• Staff can log and access risks, incidents and feedback digitally in one place 
• Corrective actions can be assigned, tracked and monitored with reminders 
• A complete audit trail to support accreditation requirements
• Patients can submit feedback digitally using a QR code, helping eliminate paper forms 
• Feedback is automatically logged in PracticeHub, notifying relevant team members instantly 
• You can export data for analysis and to identify quality improvement opportunities. 
  

Beyond Quality Registers, PracticeHub also offers other ways to record, track and action quality improvements. 

With Custom Registers, you can create a register where you can record all quality improvement activities based on identified risks, incidents and patient feedback (see the image below). 

This is a handy way to have all your quality improvement activities in one place so everyone is aware of them.

When it comes time for your RACGP accreditation, medical practice software helps make it easy to surface evidence of your quality improvements for your assessor. 

This means you can avoid wrangling multiple spreadsheets and documents to get all your evidence organised, helping you save time preparing for your assessment.   

Regular team meetings to discuss goals, risks and quality improvements are recommended by the RACGP Standards. 

PracticeHub helps support more effective meetings by providing: 

• Templates for meeting agendas and minutes, stored centrally for easy access 
• A single digital register to review all risks, incidents patient feedback and corrective actions during meetings 
• With Customer Registers, you can create a register to help ensure everyone is aware of upcoming plans and needs. For instance, you can create an Accreditation Action Plan register:

Beyond helping simplify clinical governance, PracticeHub offers powerful tools to help enhance your daily operations, reduce admin and get time back to focus on care. 

Feel free to book a 30-minute PracticeHub demo and our team can take you through its features and explain how it can meet the specific needs of your practice.